Tevron - Application Monitoring - Performance Testing

How to increase the performance, availability and health of your applications? When it comes to determining the application performance and availability, there are three phases that organizations are focusing more. A) End to end performance management, B) application availability and C) monitoring tools.  Most of the IT industry concentrating on how the application is performing and to measure response time from an end-user perspective.

End to end performance monitoring tools help to tie up the end-user performance with IT infrastructure. The end-user transaction time allows network experts to analyze the performance of applications, networks, and servers. The first step for application performance testing is to make strategic decisions, such as how to optimize the network, plan new infrastructure, and identify the severity and occurrence of problems. For example, end to end performance monitoring enables professionals to decide where network optimization and applications acceleration technologies are most needed to measure before and after impact.

End to end application response time monitoring with Tevron’s CitraTest APM delivering best IT performance services for the end users and also provides the best view of what is happening on the network system.

Through the deployment of CitraTest APM product, IT managers can actively monitor the End To End performance of every application that is accessible from Windows based PC including Thick Client, Citrix, Terminal Services, and all types of web based applications which support all browsers. Most important factor is that the End-To-End performance metrics are based on the Real User Experience and not a replicated session. No other APM solution available in the market today offers support for every application through a single license solution.

It also monitors TCP application packets from the network and measures network round trip time, response time of server, data sending and receiving time, and much more.

The product uses a combination of hardware with embedded software to emulate networks of an IT infrastructure for application’s performance testing for application performance troubleshooting on live networks.

The definition of SLA (Service Level Agreement) in measurable terms - services to be provided, the standards to be managed in the execution of those services, and the cost that occur in event that standards are not met.

In service industry the market is varies according to its multiplier principle. The title ’service’ is defining that its own identity coming out of production and manufacturing corners. It is very simple to define but bit difficult to experience and keep promises.

Focusing on IT service management, service is focusing on more professional terms than simply promises in words. Your client expects you to node you head on defined agreement.

Service level agreement means follow proper principles, sound business governance and underpinned with human and technical terms and resources. An SLA is basically the results-oriented performance agreement that can be measure application performance and determine the quality of services provided from one group to another.

"An SLA is an agreement that designed to create a common understanding about work priorities, services and responsibilities."

1. SLA is initiate communication with other party and offer service to clients.
2. Principle of SLA is to create base of effectiveness evaluating quality or expecting it.
3. SLA behaves as dispute prevention tool and clears all doubts among parties.
4. SLA is legal document a right of entry for service satisfactoriness and negotiation adjustment.
5. It is a sound basis for determining resource requirements covering software, hardware, human resource, process and organization. It also covers that what the business experts to do now.

The user satisfaction factors included key measurements of application availability and performance, recovery, Service Level Management features like agreements, SLA reporting, measurement, monitoring, and documentations. These are various resources to use, and trends in help desk use and software costs. Performance management and fault management are incontestable components found in Service level agreement.